Triple D Appliances

"My washer stopped agitating and spinning. I called Sears Home Warranty and the first company selected didn't bother to call me back or come out. Upon calling again, they decided to consult with David at Triple D Appliance. He understood over the phone what my problem was upon hearing the racket it was making. He immediately sent Alan out with the part to fix the problem, however, the replaced part was defective, so the racket subsided but it still didn't agitate. Although, he felt the transmission had failed, it turned out upon closer inspection it was the small part that was first replaced. I wish that he had seen that the part was defective, because we had to wait 5 extra days to do any washing, waiting on the transmission part which wasn't replaced. Although, I didn't like the extra delay, I believe it was an honest miss, therefore, due to the fact that David sent Alan out right away and on the day he brought the ordered part, he came after hours to get us in operation and replaced the first part with another. David and Alan are concerned and caring individuals. I would be happy to asked for them again, if/when something else breaks down. Thank you Gentlemen! "

Rose T.

Humble, TX